Florence AI Navigator handles routine member outreach autonomously — and escalates to your care team via a structured HANDOFF the moment a clinical need arises. Every action logged. Every escalation documented.
Automate the routine. Reserve your care team for the complex.
Complex conversations stay human-led. Florence transcribes in real time, surfaces clinical flags, and auto-generates documentation — so your team spends time on patients, not paperwork.
Appointment reminders, adherence checks, preventive care follow-ups — handled end-to-end without staff involvement. Clinical concerns trigger an immediate HANDOFF to your team.
Launch, monitor, and measure population-wide outreach from a single command center
Florence calls members due for Annual Wellness Visits, confirms availability, and books directly with the provider.
Members with PDC below 80% get adherence check-ins. Barriers identified, pharmacy coordination handled.
48-hour follow-up on all discharges. Med reconciliation, appointment confirmation, red-flag screening.
When Florence encounters a clinical concern during autonomous outreach, the HANDOFF system delivers a structured 5-section brief to the care team in seconds
Who was Florence speaking with and what was the outreach goal
Narrative overview of what happened during the conversation
Complete color-coded transcript for clinical review
Bullet-point highlights of clinically significant information
AI-powered recommendation for immediate follow-up action
Every interaction — human and autonomous — logged chronologically with full attribution
Every autonomous action tagged with a visible badge. Immediately clear what Florence did vs. what your team did.
One-click view of every escalation event across your population. Verify that every clinical concern was addressed.
Timestamped activity logs support TCM, CCM, and RPM billing. CMS-ready without additional documentation effort.
Florence connects to every major healthcare data source — aggregating clinical intelligence in real-time before every patient interaction
Florence AI facilitating your care team — three specialized workflows
The clinical engines powering Florence's 47 automated workflows
Multi-condition intelligence across your highest-cost populations
15-minute response from discharge to patient contact. 95% of US hospitals covered.
Industry-leading emotional intelligence detecting cognitive decline, depression, and health deterioration through voice
Florence adjusts communication style in real-time — mirroring the nursing instinct to meet each member where they are
90-day early warning system with 85% accuracy. Close gaps in the same measurement year.
Complete member intelligence before first contact
Experience the empathy and clinical precision of our conversational AI
Context: Medicare's risk-adjusted readmission rate remains about "15.0%"; ADEs drive "~500k hospitalizations" annually.
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