Florence AI Navigator handles routine member outreach autonomously — and escalates to your care team via a structured HANDOFF the moment a clinical need arises. Every action logged. Every escalation documented.
47
Automated Workflows
2
Operating Modes
5
HANDOFF Sections
100%
Audit Trail
Automate the routine. Reserve your care team for the complex.
Your Care Managers, Augmented
Florence transcribes in real time, surfaces clinical flags mid-conversation, and auto-generates documentation — so your care managers can focus on the patient, not the paperwork.
Routine Outreach at Scale
When clinical complexity is detected, Florence triggers a structured HANDOFF to your care team automatically.
Launch, monitor, and measure population-wide outreach from a single command center.
2,341 members
1,856 members
Transitional Care Management
The HANDOFF protocol is Florence’s structured escalation framework. When autonomous outreach detects clinical complexity, a complete context package is routed to your care team — ensuring zero information loss and zero clinical latency.
“Florence never makes clinical decisions. Your clinicians always have the final word.”
Jane Doe | DOB 03/12/1958 | MBI 1EG4-TE5-MK72 | AWV Outreach
Patient expressed new onset chest pressure during routine AWV scheduling call. Duration ~4 min.
Complete call transcript with timestamps, speaker labels, and sentiment annotations.
Chest pressure (new), exertional dyspnea, medication non-adherence flagged.
Recommend urgent PCP follow-up within 24 hrs. TCM workflow may apply if recent discharge.
Every autonomous node decision is mapped, logged, and exportable for MA compliance audits.
Strict escalation rules ensure zero clinical latency when manual intervention is required.
Auto-generated encounter summaries structured for TCM, CCM, and RPM billing codes.
Proprietary engines built specifically for the complexities of Medicare Advantage populations.
Multi-condition interaction mapping that identifies compounding risk patterns across your population.
CHF + CKD
847 pts
HTN + Lipids
3,247 pts
Diabetes + HTN
2,341 pts
Depression + Pain
1,892 pts
CKD + Diabetes
1,156 pts
COPD + CHF
523 pts
Triple Chronic
412 pts
5+ Conditions
189 pts
Orchestrating care from the moment of discharge with zero latency.
Purpose-built empathetic listening engine designed for Senior populations. Detects emotional state, cognitive patterns, and social determinant signals in real time.
Cognitive Decline
78.2%
Depression
85%
Anxiety
92%
Pain
88%
Adaptive Conversation Engine outcomes
35%
Better Adherence
90%
Patient Sat
30+
Languages
Proactive closure of care gaps before they impact Star Ratings. Machine-learning models identify at-risk members and initiate outreach automatically.
LexisNexis integration ensures current contact information for every member, eliminating outdated records.
20+ languages with zero translation delay. Cultural context built into every conversation model.
87% vs 23% contact rate. Voice, SMS, and portal outreach in a coordinated sequence that never gives up.
HIE, ADT, and Claims data synthesized before every call. Florence knows the member's story.
Never takes a sick day, never burns out. Scales to 10,000 simultaneous conversations effortlessly.
HANDOFF protocol ensures seamless escalation. AI augmentation, not replacement, for your clinical staff.
15% average readmission rate for Medicare beneficiaries. Over 500k hospitalizations yearly due to ADEs.
Schedule an executive briefing to see how Florence can improve outcomes, close care gaps, and elevate your Star Ratings.
Florence is designed to augment clinical judgment, not replace it. All AI-generated recommendations require review by qualified healthcare professionals.
