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Population Health AI

Autonomous Outreach at Population Scale

Florence handles routine outreach and escalates clinical complexity through structured HANDOFF so your care team can focus on judgment and intervention.

Request DemoReview Security Posture

47

Automated Workflows

2

Operating Modes

5

HANDOFF Sections

100%

Audit Trail

Two Modes. One Platform.

Automate routine outreach at scale while reserving clinical staff for high-complexity care decisions.

Human-in-the-Loop

  • Real-time transcription and flag detection during live conversations
  • Auto-generated documentation for nurse and care-manager review
  • Escalation support for complex cases requiring clinical context

Autonomous Outreach

  • Preventive care scheduling campaigns
  • Medication adherence follow-up
  • Post-discharge transition outreach
  • Routine member engagement workflows

Clinical complexity automatically triggers structured HANDOFF to your care team.

AWV Scheduling

Launch population-wide outreach with campaign progress tracking.

Statin Adherence

Coordinate reminders and close pharmacy-related care gaps.

Post-Discharge TCM

Trigger rapid follow-up and handoff logic from ADT events.

Every Autonomous Action Has a Safety Net

Florence never replaces clinical judgment. HANDOFF packages complete context so your clinicians can act fast with confidence.

Structured HANDOFF Protocol

  • Patient and workflow context bundled with every escalation
  • Interaction summary with key findings and timestamps
  • Complete transcript preserved for care-team review
  • Suggested next clinical step routed without information loss

AI Transparency

Every autonomous decision is logged and exportable for audit.

HANDOFF Filter

Escalation rules minimize latency when intervention is needed.

Billing-Ready Documentation

Encounter summaries align to TCM, CCM, and RPM workflows.

What We Measure in Pilots

Start with Outcomes, Not Theory.

  • Reduction in 30-day all-cause readmissions
  • Increase in 7/14-day ambulatory follow-up rates
  • Care-manager capacity lift (panels per FTE)
  • Medication adherence and care-gap closure velocity

Why Florence

Outperform Standard Outreach Programs

  • Current member contact intelligence with multilingual support
  • Omnichannel persistence across voice, SMS, and portal
  • Integrated context from HIE, ADT, and claims before outreach
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