Post-Discharge Silence
Patients leave the facility, but medication questions, follow-up scheduling, and symptom changes surface days later.
Florence automates routine patient outreach, follow-up coordination, and care-navigation workflows so provider teams can close gaps without adding more manual call burden.
Provider Operations View
HANDOFF prepared with transcript, risk signal, and next step.
24/7
Triage + Outreach Coverage
Inbound + Outbound
Scheduling Support
HANDOFF
Clinical Escalation
HIPAA
Security Posture
Provider Operations
Florence gives provider organizations a reliable way to reach patients, understand what happened, and route the right work back to the right team.
Patients leave the facility, but medication questions, follow-up scheduling, and symptom changes surface days later.
Specialty referrals, imaging orders, and follow-up appointments stall without persistent coordination.
Clinical teams lose hours to reminders, status checks, and manual documentation before higher-acuity work begins.
Patients need triage, direction, and reassurance when internal teams are unavailable or already overloaded.
Florence Workflow
Florence is designed for operational follow-through, with clinical judgment staying with licensed care teams.
Start from discharge, referral, care-gap, medication, triage, or scheduling workflows.
Florence contacts patients with voice and SMS workflows that fit the care context.
Responses are structured into status, barriers, intent, symptoms, and next-step needs.
Routine needs continue automatically. Clinical complexity becomes HANDOFF.
Care teams receive summaries, transcripts, and workflow evidence for review.
These are the access, engagement, triage, navigation, and follow-up workflows where provider organizations need reliable patient coverage without adding more call-center burden.
Safety and Governance
Clinical Escalation
When Florence detects clinical complexity, it packages the transcript, patient context, risk signal, and suggested next step for human review.
Use encounter, referral, discharge, and care-management context to drive the next outreach step.
Turn patient conversations into structured summaries that support staff review and follow-up.
Give provider IT, compliance, and clinical leaders a clear safety and governance story.
Provider Pilot Metrics
Next Step
Review the outreach workflows, escalation rules, and documentation path that would matter most for your health system or medical group.